Returns & Exchanges

At Keratin Complex, we stand behind the quality of our professional hair care products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items purchased directly through our website.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the products are at least half-full and include a copy of your original packing slip or RA confirmation.

• 3.
  Ship to Keratin Complex

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location; please allow 5-7 business days for transit.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process a refund to your original payment method, excluding original shipping fees, within 10 business days.