Frequently Asked Questions

Everything you need to know about your journey to smooth, healthy hair.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can monitor its progress in real-time.

How do I choose the right Keratin product for my hair type?

We offer a range of formulas tailored to different hair textures and needs. For fine hair, we recommend our lightweight volumizing line, while thicker, coarser hair benefits most from our deep conditioning keratin treatments.

What is your return policy?

We want you to love your hair. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund, provided the items are at least half full.

Do you offer international shipping?

Yes, we ship our professional hair care products globally. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Are your products sulfate-free and color-safe?

Absolutely. All Keratin Complex shampoos and conditioners are formulated without sulfates or sodium chloride to protect your keratin treatment and maintain vibrant hair color.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.